Field Service App
A field service app puts the day’s jobs, customer details, warranty and AMC (annual maintenance contract) status, checklist, parts and sign-off on the technician’s phone. The office sees every update as it happens, so nobody has to call to ask where a job stands.
- Today’s jobs, directions and customer details on the phone
- Checklist, parts and photos captured on site
- Customer sign-off and an auto-generated service report
JOB-1024
In progressAC Maintenance
Quarterly service · 2 split ACs
Sharma Residency
14, 3rd Avenue, Anna Nagar
LAST VISIT · 04 OCT
Filters cleaned. Gas pressure normal at 118 psi. Customer asked about the bedroom unit’s noise.
Illustrative product visual · sample data
A field service app built around the technician’s day
Short steps and clear screens, so technicians spend their time on the unit instead of the phone.
01
Today’s jobs, in order
The field service technician app opens on the day’s list: job type, customer, area and time, with the next job at the top and directions one tap away.
02
Checklists on the phone
Technicians work through the service checklist for the job type and tick each step. Nothing depends on memory or paper.
03
Photos and parts as the work happens
Attach before-and-after photos and record the parts used. The office sees proof of work, and stock updates when the job is done.
04
Customer sign-off and service report
The customer signs on the phone, and a service report is generated from the checklist, parts and photos on the job.
And also
Customer and unit details before arrival
A service technician app that shows the address, contact, units, warranty and last visit, so the technician arrives informed.
Live status for the office
Start travel, arrive, start work and complete. Each tap updates the job in the office, with no phone call needed.
Less phone tag, better records
- 01
The office sees progress without calling
Each status change reaches the job screen as it happens, so dispatchers can reschedule with real information.
- 02
Proof of work is captured on site
Photos and checklists are attached to the job at the time, not reconstructed from memory at the end of the day.
- 03
Technicians arrive with context
Customer, unit and history are on the phone, so the first conversation at the door is about the problem, not the paperwork.
- 04
Paperwork finishes at the customer’s door
Sign-off and the service report are completed on the spot, so billing can start the same day.
How HVAC technicians use the app
The technician app is the field side of our HVAC field service software, built for the way AC jobs run.
Installation day
Open the job, follow the checklist for piping, vacuuming, gas charge and testing, take photos of each stage and get the customer’s sign-off.
Breakdown calls
See the customer’s units, warranty and previous repairs before arriving, then record the fault, parts used and the fix.
AMC visits
Work through a unit-by-unit checklist for a six-unit clinic and record the gas and parts used on each unit.
Parts from the van
Log the capacitor or gas used on the job, and the van’s stock updates when the job is completed.
Works with the rest of FSMFlow
Every module shares the same customer, job and asset records, so nothing is typed twice.
Work Order Management Software
Jobs created in the office show up on the technician’s phone.
See work order management softwareEmployee Management Software
Schedule technicians by skill and availability, then dispatch to the app.
Explore technician scheduling softwareInventory Management Software
Parts recorded in the app are deducted from van stock.
See inventory management software
Field teams in other trades use the same app:
Common questions
Straight answers before you book a demo.
Something else on your mind? Ask us
A field service mobile app gives technicians their jobs, customer and site details, directions, checklist, parts, photos and sign-off on a phone, and sends each update back to the office as it happens.
See the day’s jobs, call the customer, get directions, update status as they travel, arrive and start work, tick the checklist, record parts and photos, take the customer’s signature and complete the job.
It runs on smartphones, so technicians use the phone they already carry. We confirm supported devices and set-up for your team during the demo.
No. It is part of the same FSMFlow account. Jobs created in the office appear on the technician’s phone, and updates from the field flow back to the job.
Give your technicians a better day on the road
See the technician app on a phone, from today’s job list to the signed service report, in a short demo.
A short walkthrough with sample data from an HVAC service business.