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Work orders & jobs

Work Order Management Software

Work order management software to create, assign and track every service job from request to completion — with checklists, parts, photos and a service report attached to the job.

  • Create a job in seconds and assign the right technician
  • Live status from assigned to completed
  • Checklist, parts, photos and sign-off on every job
Book a DemoSee it for HVAC

Illustrative product visual · sample data

What it does

Work order management software for every job

Whether it is a gas top-up or a VRF breakdown, each job follows the same clear path from the first call to the final report.

  1. 01

    Create a job in seconds

    Pick the customer and unit, choose the job type — maintenance, repair, installation or AMC (annual maintenance contract) visit — and add the problem, priority and preferred time.

    Job types
  2. 02

    Assign the right technician

    See who is free and who has the right skills, then assign the job. It appears on the technician’s phone straight away.

    Assigned
  3. 03

    Track status as work happens

    Job management software is only useful if the status is true. Jobs move through assigned, en route, in progress and completed as the technician updates them.

    In progress
  4. 04

    Checklists that make quality repeatable

    Attach a service checklist to each job type: filters, gas pressure, compressor, drain line. Technicians tick every step, so each visit follows the same standard.

    3 / 5 steps
  5. 05

    Parts, photos and notes on the job

    Record the parts used, attach before-and-after photos and add notes. The office has proof of work and the customer gets a clear service report.

    2 photos
  6. 06

    Priorities and deadlines

    Mark urgent breakdowns as high priority and give jobs a time window, so late or at-risk work is easy to spot.

    SLA · 2h 10m left
What changes

Fewer missed jobs, clearer proof of work

The office stops chasing technicians for updates

Status changes as the technician travels, arrives and starts work, so “where is he?” can be answered from the screen.

Every job follows the same standard

Checklists turn good practice into routine. A new technician follows the same steps as your most experienced one.

Customers get a proper service report

Checklist, parts used and photos are saved on the job, so the report is ready when the work is done.

Urgent work gets handled first

High-priority jobs and time windows stand out on the list, so a failed chiller is never buried under routine visits.

HVAC · AC service teams

How HVAC teams use work orders

Every kind of AC work fits the same job flow in HVAC field service software, with its own checklist and parts.

Explore the HVAC solution

  • Maintenance and AMC visits

    Each visit is a job with its own checklist for filters, gas pressure, compressor and drain line, and a report the customer can keep.

  • Breakdown calls

    Mark a failed VRF outdoor unit as high priority, assign the nearest qualified technician and watch the status until it is fixed.

  • Installations

    Track an installation from site ready to commissioning, with photos of piping and electrical work attached to the job.

  • Parts used on site

    Record the capacitor, gas or PCB used on the job, so the invoice and the stock both stay correct.

Connected modules

Works with the rest of FSMFlow

Every module shares the same customer, job and asset records, so nothing is typed twice.

Work orders are used across trades:

service business management softwareCCTV installation software
FAQ

Common questions

Straight answers before you book a demo.

Something else on your mind? Ask us

  • A work order is the record of a job: who the customer is, what needs doing, where, when, who is assigned and what happened. In FSMFlow it also holds the checklist, parts, photos and service report.

  • They describe the same idea. Some teams say job, others say work order or ticket. FSMFlow tracks service jobs of every type, from a gas top-up to a full installation, in one flow.

  • Yes. Technicians update the status from the field service app as they travel, arrive and start work, so the office sees progress on the job screen without a phone call.

  • Yes. A job can cover several units at the same site, for example a quarterly service visit covering six AC units, with a checklist and report for the whole visit.

Run every job from request to report

See work orders, live status and checklists in a short demo, using the kinds of jobs your team does every day.

Book a DemoSee it for HVAC

A short walkthrough with sample data from an HVAC service business.