1.Overview
- You can cancel your subscription at any time.
- Cancelling stops future renewals. You keep access until the end of the period you have already paid for.
- Refunds are limited and are considered case by case, as set out below.
If you have a written order form or agreement with us that has different cancellation or refund terms, those terms apply instead.
2.How to cancel
To cancel, follow these steps:
- Email hello@fsmflow.in from the email address registered on your account, with the subject "Cancel subscription".
- Include your business name and the plan you are on.
- We will confirm by email once your cancellation is processed.
To avoid being charged for the next billing cycle, your cancellation request needs to reach us at least 7 days before your renewal date.
3.What happens to your billing cycle
- Cancellation takes effect at the end of the billing cycle you have already paid for. You can keep using the service until then.
- We do not refund unused days or unused technician licences within a billing cycle that has started.
- After the cycle ends, your account is closed. We keep your customer data for up to 90 days so you can export it (see our Privacy Policy).
- Amounts that were already due for the current cycle remain payable.
4.When a refund may be available
We may refund a charge in these cases:
- you were charged twice, or the amount charged was wrong
- you were charged after a valid cancellation request that reached us in time
- you ask within 7 days of the first payment on a new subscription, and a fault that we could not fix after reasonable effort stopped you from using the service
Refunds are generally not available for:
- renewals that were charged because a cancellation was not requested in time
- part of a billing cycle that has already started, or licences that were not used
- one-time services such as onboarding, training or custom work once they have been delivered, unless we agreed otherwise in writing
- accounts suspended or ended because of a breach of our Terms
5.How to request a refund
Email hello@fsmflow.in with the subject "Refund request" and include:
- your business name and registered email address
- the invoice number, date and amount
- the reason for your request
We may ask for more information. We will tell you our decision in writing.
6.How refunds are processed
Approved refunds go back to the original payment method where possible and are processed within 7 to 10 business days. Your bank or payment provider may take extra time to show the amount in your account. Any taxes collected on a refunded amount are handled as the law requires.
7.Changing your plan or team size
You can ask to move to a different plan or change the number of technicians on your account. How a change affects the charges for your current billing cycle is confirmed when you make the request.